We aim to deliver your order as quickly as possible.

• Processing Time: Orders are processed within 1–3 business days.
• Shipping Time: Standard delivery takes 3–7 business days within EU and 7–21 business days for international orders.
• Shipping Costs: Calculated at checkout based on your location and order weight.
• Tracking: A tracking link will be emailed to you once your order ships.

Note: Delivery times may be affected by factors beyond our control, such as customs delays or courier issues.

---

Returns Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, you may return it under the following conditions:

• Eligibility: Items must be unused, in original packaging, and returned within 30 days of delivery.
• Non-Returnable Items: Gift cards, downloadable products, and personal care items cannot be returned.
• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

---

Refund Policy

We offer refunds under the following conditions:

• Refunds are issued to your original payment method only.
• Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
• If your order is cancelled before it ships, a full refund will be issued immediately.
• Shipping costs are non-refundable, except in cases where the product arrived damaged or defective.
• If you paid via a non-instant method (e.g., bank transfer), processing times may be longer.

---

How to Initiate a Return or Refund

1. Contact our customer service at info@deweirt.eu with your order number and reason for return/refund.
2. We’ll provide return instructions and shipping details.
3. Once we receive and inspect your return, we’ll process your refund or send a replacement.

---

Need Help?
📧 info@deweirt.eu